Help Desk

Please quote 'Pearl Support' with all communications with our help desk.

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FAQ

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Client specific user documentation and videos can be found in the Documents (DMS) section of the site.

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If you do not have access to your account you can click on the forgot password link on the login page, you will be prompted with a box to enter your email and a password reset email will be sent to your inbox. Click the link in the email and fill out the form to reset your password.

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If you have access to your account you can navigate to the Account page via the button in the header ribbon, from here you can update your password.

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From the login page click on the sign up link at the bottom of the sign in window. Once on the sign up page fill out your details like your name, phone number, email etc. Select the role(s) which you need and the bridge unit(s) which you will need. Read and accept the data use policy, completed the CAPTCHA and click the register button, you will be sent an email to confirm your email address. Once your email address is confirmed you must wait for a manager to unlock your account.

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Users with the role OC Admin.

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You can download it from the document grid below.

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Contact the support desk.

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Request a template hierarchy excel sheet for your selected bridge and modify it as you need, then send it to the support desk.